Just a few of the great things our client’s are saying about us!
Hi Bryan and Tracy:
I am very pleased with your services. I was impressed how quickly you got me a mortgage. I was also very pleased on how you made it easier for me. I will never forget your prompt answers when I needed help and the time you took to sit down with me and explain my options. Bryan was honest and resourceful when answering my questions. Business relationships some times don’t last too long when the business is over. However, I hope we can continue communicating and seeing great possibilities for future business. Thanks for everything.
“Thank you so much for helping me through my first investment property purchase! Your attention to detail and your personal touch prove you understand the importance of customer service! Look forward to many more such experiences!
~Belinda – June 2012
“There is so much information available now to homeowners that my head was swimming with ideas and it just became overwhelming. Tracy presented options that clearly demonstrated her knowledge in this industry but she did this with such common sense and appreciation for my particular situation that I feel great about taking on a mortgage and how this debt is perfectly integrated into my financial goals and plan.”
“We first met Bryan Johnstone when we had found the home of our dreams but unfortunately our bank was offering us a high interest for our mortgage. We were really discouraged. That’s when Bryan stepped in and in one day we he was able to get us a better interest rate than our bank. We were pleasantly surprised by Bryan’s quick service. Bryan took the time to explain our options in a clear and precise matter. He made sure we understood everything. When we were looking to refinance our mortgage we didn’t hesitate a bit to have Bryan find the best product for us. We highly recommend him to our family and friends!”
~Marina & Marco
“Personable, Professional, & Precise! We could not have asked for a harder working person than Tracy. Her good relationship with our lender ensured that we got the best rate available for our mortgage. Very, very satisfied!”
~Jennifer and David
“Sincere thanks to Tracy Johnstone, a mortgage specialist at Riverside Mortgage Group Inc in Richmond. Tracy’s calling as a mortgage broker has saved me and many others money. This is the second time around that I have used her services. Her dedication and extreme honesty are a plus and she is highly motivated to the cause of the client in obtaining a low interest mortgage with low payments. To suit the income and needs of the client, I thank god for the privilege of using your services, Tracy Johnstone, in sincere gratitude.”
“We are so grateful for the work Riverside Mortgage does for our property investing business, as they have hugely contributed to the growth of our property investment portfolio. The best rates, terms and mortgage providers are always found to meet our real estate needs and goals. Along with the professionalism and extremely friendly service, we highly recommend Riverside Mortgage to anyone needing customized mortgage solutions. Thanks so much, Tracy and Bryan!”
~Sean & Traci T.
“I sincerely appreciated Tracy’s tireless efforts to help me find the mortgage product most suitable to me. She was flexible in her schedule and stayed well past normal business hours to cover all the details I needed to feel comfortable with my financial decisions. Her patience and professionalism far surpassed my expectations and she even continued to follow up with me to make sure all my concerns were addressed well after the legal papers were signed…. Tracy’s my mortgage broker for life! I wouldn’t hesitate to recommend her to my friends, family or colleagues needing a mortgage, regardless if they are seasoned home owners or a new home owner like me. Cheers!”
“Being a first time owner Tracy has been a great help and support. She walked me through every step of the process and is always on top of things! Most of all she made it clear, simple and easy to understand. I would recommend my friends and family without a doubt.”
“Thank you once again for everything – your patience, abundance of knowledge, prompt actions and most of all, your tremendous care in making sure I got all the support I needed. Will stay in touch, take care. Cheers”
“Tracy, I want to express how impressed I am with the exceptional service you provided to arrange a mortgage to our mutual client, a buyer that I assisted with her conveyancing. As a first time home buyer she had many fears and many more questions. You were very detailed with her to explain any and all possible costs, fees, taxes and other requirements she would encounter with her purchase. She had only good things to tell me about how patient, kind and thorough you were with her and all of the extra time you spent to calm her nerves about the biggest expenditure she had ever made in her lifetime. As a single mother this was very important to her, and I can say that when I explained all of the necessary details regarding her purchase and mortgage, she already had a good understanding because of the great job you did for her.”
~Nancy Schick-Skinner (Notary Public)
“I want to let you know that we were very satisfied with your thoughtfulness and your ability to offer different options based on our goals. Couple of things which really impressed us were –You genuinely seem to enjoy helping customers to meet their needs, you possess a good knowledge of the industry with vast banking experience, patience to not only answer our many questions but explain in detail. Thanks again for excellent handholding throughout the entire process.”
~Krish & Sunita
“If anyone in Steveston (or the Lower Mainland) is looking for a mortgage broker/specialist, talk to Tracy and Bryan Johnstone. They are simply amazing at what they do!”
~Melissa & Brad Woodward